Return Policy

Returns, exchanges and order concerns

If an item is not as expected, contact florence.quistsl@mail.com before sending it back. Return, exchange and refund eligibility depends on the product, its condition, the circumstances of the order and applicable consumer rights.

What to include in your request

• Your order number and the email address used at checkout.
• The product name, selected colour and size, and the reason for your request.
• Relevant photographs if an item is damaged, faulty or different from what you ordered.

Keep the item, tags and packaging while your request is being reviewed. Do not send passwords or full payment-card information.

Before returning an item

Ask our team to confirm the available options, the correct return address, any return costs and the instructions that apply to your order. Do not send a parcel to an address that has not been confirmed for your return. Sending a parcel does not by itself establish refund eligibility.

Damaged, faulty or incorrect items

Contact us with your order details and a description of the problem. If safe to do so, keep the item and packaging so the issue can be assessed. Any available remedy will be considered with the circumstances of your order and your applicable rights.

Refunds and exchanges

Where a refund or exchange is applicable, the amount, method and next steps will be confirmed for your order. Payment-provider processing can affect when a refund appears. For a status enquiry, include your original order number and the details of your return request.

Nothing on this page excludes rights or remedies that cannot lawfully be excluded. See our Contact Us page for help or review the Terms Of Purchase.