Service Policy

How to contact customer support

For questions about Peppermayo products, an existing order, delivery or returns, email florence.quistsl@mail.com. You can also use the form on our Contact Us page.

Help us identify your enquiry

For an existing order, include the order number, the email used at checkout, the relevant product and a short description of what you need. For a product question, include the product link and the colour or size you are considering.

Order changes and corrections

If you need to correct an address, change an item or ask about cancellation, contact us with the requested change. Available options depend on the order status; a submitted enquiry does not itself change or cancel an order.

Delivery, returns and follow-up

Review the Shipping Policy and Return Policy for the relevant steps. When following up, refer to the same order number and previous correspondence so the enquiry can be understood in context.

Protecting your information

Share only what is necessary to explain the issue. Do not provide passwords, full card numbers or card security codes. Information submitted for support is subject to the store's Privacy Policy. No fixed response time or particular outcome is promised on this page.